Structural shifts including the emergence of new wealth, coupled with uncertainty in global markets and a fluid regulatory landscape, have pushed the wealth industry to address the fundamental challenges of maintaining and growing relationships with their end clients. This heightened focus on client experience and more specifically the digital client experience stems from evolving client expectations and the threat of digital disruptors. The global study " Disruption and Transformation in Wealth - Future-proofing Service and Operating Models" found that 71% of participants surveyed identified the overall client experience as a top priority. LONDON & HONG KONG & NEW YORK, July 19, 2023-( BUSINESS WIRE)-New research from Citi Business Advisory Services, in partnership with Citi Securities Services, released today highlights the need to transform business and operating models amongst Wealth Managers as declining fees, low margins and increasing cost of regulation and compliance continue to pressure the industry. Preference for outsourcing technology development Regulatory environment remains top challenge for industry Uncertainties about the outlook for global growth driving changeĬlient experience and Digital delivery remains top priority
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